Why are call centres employees paid so much? TAKE A LOOK: 1 ) Tech Support : "I need you to right-click on the Open Desktop." Customer : "Ok." Tech Support : "Did you get a pop-up menu?" Customer : "No." Tech Support : "Ok. Right click again. Do you see a pop-up menu?" Customer : "No." Tech Support : "Ok, sir. Can you tell me what you have done up until this point?" Customer : "Sure, you told me to write 'click' and I wrote 'click'." ------------ --------- --------- --------- - 2) Customer : "I received the software update you sent, but I am still getting the same error message." Tech Support : "Did you install the update?" Customer: "No. Oh, am I supposed to install it to get it to work?" ------------ --------- --------- --------- --------- -- 3)Customer : "I'm having trouble installing Microsoft Word." Tech Support : "Tell me what you've done." Customer : "I typed 'A: SETUP'." Tech Support : "Ma'am, remove the disk and tell me what it says." Customer : "It says '[PC manufacturer] Restore and Recovery disk'." Tech Support : "Insert the MS Word setup disk." Customer : "What?" Tech Support: "Did you buy MS word?" Customer: "No..." ------------ --------- --------- --------- --------- -- 4).Customer : "Do I need a computer to use your software?" Tech Support : ?!%#$ (welll pretend to smile) ------------ --------- --------- --------- --------- -- 5). Tech Support : "Ok, in the bottom left hand side of the screen, can you see the 'OK' button displayed?" Customer : "Wow. How can you see my screen from there?" Tech support : ?????? ------------ --------- --------- --------- --------- -- 6) Tech Support : "What type of computer do you have?" Customer : "A white one." Tech support : ????? ------------ --------- --------- --------- --------- -- 7). Tech Support : "What operating system are you running?" Customer : "Pentium." Tech support : ?????? ------------ --------- --------- --------- --------- -- 8).Cus tomer : "I have Microsoft Exploder." Tech Support : ?????? ------------ --------- --------- --------- --------- -- 9). Customer : "How do I print my voicemail?" Tech support : ?????? ------------ --------- --------- --------- --------- -- 10). Customer : "You've got to fix my computer. I urgently need to print document, but the computer won't boot properly." Tech Support : "What does it say?" Customer : "Something about an error and non-system disk." Tech Support : "Look at your machine. Is there a floppy inside?" Customer : "No, but there's a sticker saying there's an Intel inside." Tech support : ????? ------------ --------- --------- --------- --------- -- 11). Tech Support: "Just call us back if there's a problem. We're open 24 hours." Customer: "Is that Eastern time?" ------------ --------- --------- --------- --------- -- 12). Tech Support : "What does the screen say now?" Customer : "It says, 'Hit ENTER when ready'." Tech Support : "Well?" Customer : "How do I know when it's ready?" Tech support : ?????? ------------ --------- --------- --------- --------- -- The best of the lot 13). A plain computer illiterate guy rings tech support to report that his computer is faulty. Tech: What's the problem? User: There is smoke coming out of the power supply. Tech: (keep quite) Tech: You'll need a new power supply. User: No, I don't! I just need to change the startup files. Tech: Sir, the power supply is faulty. You'll need to replace it. User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the command. Tech support:: 10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up. Tech: Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem. User: I knew it! Tech : Just add the line LOAD NOSMOKE at the end of the CONFIG.SYS. Let me know how it goes. 10 minutes later. User : It didn't work. The power supply is still smoking. Tech : Well, what version of DOS are you using? User : MS-DOS 6.22 . Tech : That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes. 1 hour later. User : I need a new power supply. Tech support : How did you come to that conclusion? User : Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply. Tech: Then what did he say? User: He told me that my power supply isn't compatible with NOSMOKE. ------------ --------- --------- --------- --------- - Hight Of all (Too Good) 14) customer care officer: I need a product identification number right now and may I help u in finding it out? Customer: sure CCO: could u left click on start and do u find 'My Computer'? Cust: I did left click but how do I find your computer?
Why are call centres employees paid so much?
TAKE A LOOK:
1 ) Tech Support : "I need you to right-click on the Open Desktop."
Customer : "Ok."
Tech Support : "Did you get a pop-up menu?"
Customer : "No."
Tech Support : "Ok. Right click again. Do you see a pop-up menu?"
Tech Support : "Ok, sir. Can you tell me what you have done up until
this point?"
Customer : "Sure, you told me to write 'click' and I wrote 'click'."
------------ --------- --------- --------- -
2) Customer : "I received the software update you sent, but I am still
getting the same error message."
Tech Support : "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
------------ --------- --------- --------- --------- --
3)Customer : "I'm having trouble installing Microsoft Word."
Tech Support : "Tell me what you've done."
Customer : "I typed 'A: SETUP'."
Tech Support : "Ma'am, remove the disk and tell me what it says."
Customer : "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support : "Insert the MS Word setup disk."
Customer : "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."
4).Customer : "Do I need a computer to use your software?"
Tech Support : ?!%#$ (welll pretend to smile)
5). Tech Support : "Ok, in the bottom left hand side of the screen,
can you see the 'OK' button displayed?"
Customer : "Wow. How can you see my screen from there?"
Tech support : ??????
6) Tech Support : "What type of computer do you have?"
Customer : "A white one."
Tech support : ?????
7). Tech Support : "What operating system are you running?"
Customer : "Pentium."
8).Cus tomer : "I have Microsoft Exploder."
Tech Support : ??????
9). Customer : "How do I print my voicemail?"
10). Customer : "You've got to fix my computer. I urgently need to
print document, but the computer won't boot properly."
Tech Support : "What does it say?"
Customer : "Something about an error and non-system disk."
Tech Support : "Look at your machine. Is there a floppy inside?"
Customer : "No, but there's a sticker saying there's an Intel inside."
11). Tech Support: "Just call us back if there's a problem. We're open
24 hours."
Customer: "Is that Eastern time?"
12). Tech Support : "What does the screen say now?"
Customer : "It says, 'Hit ENTER when ready'."
Tech Support : "Well?"
Customer : "How do I know when it's ready?"
The best of the lot
13). A plain computer illiterate guy rings tech support to report that
his computer is faulty.
Tech: What's the problem?
User: There is smoke coming out of the power supply.
Tech: (keep quite)
Tech: You'll need a new power supply.
User: No, I don't! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You'll need to replace it.
User: No way! Someone told me that I just needed to change the startup
and it will fix the
problem! All I need is for you to tell me the command.
Tech support::
10 minutes later, the User is still adamant that he is right. The tech
is frustrated and fed up.
Tech: Sorry, Sir. We don't normally tell our customers this, but there
is an undocumented DOS
command that will fix the problem.
User: I knew it!
Tech : Just add the line LOAD NOSMOKE at
the end of the CONFIG.SYS. Let me know how it goes.
10 minutes later.
User : It didn't work. The power supply is still smoking.
Tech : Well, what version of DOS are you using?
User : MS-DOS 6.22 .
Tech : That's your problem there. That version of DOS didn't come with
NOSMOKE. Contact Microsoft and ask them for a patch that will give you
the file. Let me know how it goes.
1 hour later.
User : I need a new power supply.
Tech support : How did you come to that conclusion?
User : Well, I rang Microsoft and told him about what you said, and he
started asking questions about the make of power supply.
Tech: Then what did he say?
User: He told me that my power supply isn't compatible with NOSMOKE.
------------ --------- --------- --------- --------- -
Hight Of all (Too Good)
14) customer care officer: I need a product identification number
right now and may I help u in
finding it out?
Customer: sure
CCO: could u left click on start and do u find 'My Computer'?
Cust: I did left click but how do I find your computer?
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