Why are call centres employees paid so much?
1 ) Tech Support : "I need you to right-click on the Open Desktop."
Tech Support : "Did you get a pop-up menu?"
Tech Support : "Ok. Right click again. Do you see a pop-up menu?"
Tech Support : "Ok, sir. Can you tell me what you have done up until
Customer : "Sure, you told me to write 'click' and I wrote 'click'."
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2) Customer : "I received the software update you sent, but I am still
getting the same error message."
Tech Support : "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
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3)Customer : "I'm having trouble installing Microsoft Word."
Tech Support : "Tell me what you've done."
Customer : "I typed 'A: SETUP'."
Tech Support : "Ma'am, remove the disk and tell me what it says."
Customer : "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support : "Insert the MS Word setup disk."
Tech Support: "Did you buy MS word?"
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4).Customer : "Do I need a computer to use your software?"
Tech Support : ?!%#$ (welll pretend to smile)
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5). Tech Support : "Ok, in the bottom left hand side of the screen,
can you see the 'OK' button displayed?"
Customer : "Wow. How can you see my screen from there?"
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6) Tech Support : "What type of computer do you have?"
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7). Tech Support : "What operating system are you running?"
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8).Cus tomer : "I have Microsoft Exploder."
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9). Customer : "How do I print my voicemail?"
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10). Customer : "You've got to fix my computer. I urgently need to
print document, but the computer won't boot properly."
Tech Support : "What does it say?"
Customer : "Something about an error and non-system disk."
Tech Support : "Look at your machine. Is there a floppy inside?"
Customer : "No, but there's a sticker saying there's an Intel inside."
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11). Tech Support: "Just call us back if there's a problem. We're open
Customer: "Is that Eastern time?"
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12). Tech Support : "What does the screen say now?"
Customer : "It says, 'Hit ENTER when ready'."
Customer : "How do I know when it's ready?"
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13). A plain computer illiterate guy rings tech support to report that
User: There is smoke coming out of the power supply.
Tech: You'll need a new power supply.
User: No, I don't! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You'll need to replace it.
User: No way! Someone told me that I just needed to change the startup
problem! All I need is for you to tell me the command.
10 minutes later, the User is still adamant that he is right. The tech
Tech: Sorry, Sir. We don't normally tell our customers this, but there
command that will fix the problem.
Tech : Just add the line LOAD NOSMOKE at
the end of the CONFIG.SYS. Let me know how it goes.
User : It didn't work. The power supply is still smoking.
Tech : Well, what version of DOS are you using?
Tech : That's your problem there. That version of DOS didn't come with
NOSMOKE. Contact Microsoft and ask them for a patch that will give you
the file. Let me know how it goes.
User : I need a new power supply.
Tech support : How did you come to that conclusion?
User : Well, I rang Microsoft and told him about what you said, and he
started asking questions about the make of power supply.
User: He told me that my power supply isn't compatible with NOSMOKE.
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14) customer care officer: I need a product identification number
CCO: could u left click on start and do u find 'My Computer'?
Cust: I did left click but how do I find your computer?
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